Summary

The Project Manager is a consultative role responsible for the day-to-day management and

delivery of both client and internal projects; ensuring adherence to and augmentation of

project delivery quality processes; collaborating with Account Manager(s) and Application

Engineer(s); oversee client implementations and ongoing support needs.

Essential Responsibilities

• Prepare and maintain project plans for enterprise projects
• Collaborate with Account Manager to manage the day-to-day status and communications with GO clients on projects and product implementations
• Facilitate communications between clients and Application Engineers regarding
• matters ranging from user experience, service issues, and technical requirements.
• Collaborate and coordinate with cross-functional teams to ensure successful attainment of client goals and objectives and exceed client expectations.
• Facilitate (co-facilitate with Account Manager) status meetings with clients
• Collaborate with Product Specialist to define project requirements and designs, test and verify new features & bug fixes, and coordinate product deployments
• Update the GO Resource Planning sheet on a weekly basis

Ancillary Responsibilities

• Collaborate with and manage project plans for the GO Product Development group,
• bringing new solutions to the GO suite of products
• Ensure GO documentation is maintained and inventoried for ongoing use
• Serve as de facto Account Manager on small and/or stable accounts

Required Skills/Abilities

• 3-5 years Project Management experience managing multiple software projects
• Excellent verbal and written communication skills
• Superior communication and interpersonal skills, both written and verbal
• High sense of urgency and attention to detail
• Possess servant leadership mentality and approach to deliver high touch, first-class client service internally and externally.
• Working knowledge and moderate proficiency of Google Application Suite and MS
• Office applications, especially with Excel and PowerPoint
• Working knowledge of Salesforce
• Familiarity with Jira and Confluence a plus
• Strong presentation skills

Education

Bachelor’s Degree: Business, IT, Engineering or health science

Experience

• Experience working with quality management systems is preferred
• Experience creating project plans and driving projects to meet agreed upon project
• dates
• Experience with Atlassian product suite (JIRA, confluence, etc.) a plus
• Experience with project planning software (SmartSheet, MS Project, etc) a plus

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

Work Conditions

• Clean and quiet office
• Remote working from home