Title: Manager Advising Operations

Department Org: Academic Success & Engagement - 102840

Employee Classification: U1 - Unclassified PSA FT

Bargaining Unit: Professional Staff Association

Primary Location: MC AC

Shift: 1

Start Time: 8:15am End Time: 5:00pm

Job Description:

This position supports leadership within Academic Success and Engagement and will be responsible for managing project coordinators within the division to oversee wide-scale projects for the unit and across the institution related to academic success (i.e., advising, first year experience, academic support, etc.) by handling a wide variety of academic projects. The Project Manager will need to monitor progress from their team while also completing tasks autonomously and advise internal and external stakeholders. This role is responsible for coordinating multiple high-level projects within the unit and managing competing priorities, which will require independent decision-making skills and discretion are required. Independent judgment is necessary when called upon to make decisions that fall outside established procedures and to maintain an environment of continuous improvement of processes. This is an internal only posting.

Minimum Qualifications:

Education/experience/licensing:
• Bachelor’s degree in communications, business, or related field.
• Minimum of five (5) years of experience working in higher education
• Minimum of three (3) years of management experience supervising multiple employees
• Extensive computer skills including proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook), WebEx, Adobe software, and website design tools; experience with Higher Learning Commission assurance system strongly preferred.

Communication and other skills:
• Ability to independently handle multiple work priorities, organize, and plan programs/projects effectively under strict deadlines.
• Must have proven record of highly effective communication, oral, verbal, written – in-person and electronically.
• Ability to work both independently and collaboratively.
• High level of integrity; excellent judgment and discretion with sensitive issues
• Adept at balancing mission-driven program development with careful attention to efficient use of monetary and time resources.
• Ability to identify and analyze a variety of issues and problems, making recommendations and/or taking action to resolve them.
• Excellent customer service skill set; welcoming, personable, knowledgeable, etc.
• Proven organizational skills required.
• Promote quality by demonstrating accuracy and thoroughness.
• Ability to work in a fast-paced environment.

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.