Title: Library Media Tech Asst 2

Department Org: University Libraries - 100490

Employee Classification: H3 - Comm Workers of America FT

Bargaining Unit: Communication Workers America

Primary Location: MC AC

Shift: 2

Job Description:

Library Media Technical Assistants provide support in the areas of customer service, acquisitions, cataloging, circulation, interlibrary loan, collection maintenance, and records management.

Customer service responsibilities include aiding patrons at our service desks. Duties include providing research and reference services to students and other patrons, circulating materials to borrowers, aiding patrons in locating print and electronic materials, and referring as appropriate. Excellent customer service and a strong understanding of library policy and practice is a must.

Position is responsible for assisting with the maintenance of the library’s print, electronic, microform, and media collections, including the processing of materials and maintenance of the collections.

This position has a high level of responsibility in that it ensures patrons receive accurate information and proper instruction on the use of information resources.

Due to the dynamic nature of the library environment duties will vary depending on operational needs.

Minimum Qualifications:

Education/experience/licensing:
• 3 courses in library practices or procedures or 3 months library experience
• 100 hours in training in the use of computers or 1 month equivalent experience
• 3 courses in supervision or 3 months experience

Communication and other skills:
• Proven history of offering excellent customer service
• Effective written and oral communication skills
• Evidence of ability to work well with diverse populations
• Strong interpersonal skills
• Evidence of problem solving and decision making skill
• Demonstrated knowledge of the Microsoft Office suite
• Proven ability to work collaboratively with colleagues, faculty, staff, and students
• Ability to organize manual and electronic records
• Ability to work under pressure
• Ability to perform detail-oriented work efficiently and accurately

Preferred Qualifications:

• Experience in a library cataloging department
• Customer service experience
• Experience with library circulation and course reserves
• Experience using Innovative Interfaces online library system
• Some post-secondary education

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.