Sales Support Team Lead

SPR Therapeutics

SPR Therapeutics

Customer Service, Sales & Business Development
Cleveland, OH, USA
Posted on Wednesday, January 25, 2023

Location: Cleveland, OH


  • Supervises daily activities of a small team and recommends improvements for overall efficiency.
  • Trains new team members.
  • Manages performance to include annual performance reviews.
  • Creates and completes documentation necessary for sales operations functions.
  • Creates and distributes monthly/quarterly sales metrics to sales management.
  • Supports inter/cross-department meetings.
  • Ensures proper and optimal use of Salesforce CRM system.
  • Reviews CRM records for accuracy and timely completion.
  • Assists Sales Team with the creation and management of leads, contacts, and accounts within the CRM.
  • Manages inventory and order fulfillment processes in coordination with supply chain and third-party vendors.
  • Coordinates with Sales Reps after trade shows to assist with follow up for new and existing leads/contacts.
  • Reports sales data analysis and metrics to manager.
  • Manages new account creation, approval, and creation of pricing agreements in coordination with sales management.
  • Assists Accounting and Sales teams with obtaining purchase orders.
  • Assists in management and order fulfillment process for customers and Sales team trunk stock.
  • Assists in managing complaints and customer support.
  • Other projects as assigned.


  • BA/BS Degree is required.
  • Proven success in a service/support related position.
  • Proven knowledge of CRM/ERP environment.
  • Proficient with MS Word and Excel.
  • Strong self-starter, who is also an effective leader and team player.
  • Experience working in a regulated industry desired.

Why Join Our Team?

  • Voted Top Workplace in 2022
  • Competitive salary with company-paid medical, dental, and vision benefits
  • High growth company with game changing technology.
  • A passion for improving the lives of millions of pain sufferers

Please complete the following to apply: