Location: Cleveland, OH

Responsibilities

• Accurate, efficient and timely data management within CRM (Customer Relationship Management) Tool
• Order processing and shipment
• Provide phone support and coaching to patients, physicians and other internal and external resources
• Assists sales team in lead creation and account management
• Supports sales team by recording patient procedure and follow-up data
• Assists with new account set up and administration
• Requirements of the Sales and Customer Support Associate:

Requirements:

• College degree required.
• Knowledge of healthcare industry (related degree, industry experience) preferred.
• MUST demonstrate computer proficiency.
• Experience in a sales/customer support role strongly preferred but may consider driven, recent graduate with demonstrated confidence and assertiveness.
• Detail-oriented with high competency for identifying trends, detecting errors, and problem solving in a regulated industry.
• Prefer experience with CRM systems – Salesforce preferred.
• Ability to organize, multi-task, and be a self-starter in a fast-paced environment with demanding internal and external customers.
• Ability to lift up to 20 pounds and load/unload carts.
• Must be willing to work in the office (this is not a remote position)

Why Join Our Team?

• Voted Top Workplace in 2022
• Competitive salary with company-paid medical, dental and vision benefits
• High growth company with game changing technology
• A passion for improving the lives of millions of pain sufferers
• Flexible work/life balance