Sales and Customer Support Associate

SPR Therapeutics

SPR Therapeutics

Customer Service, Sales & Business Development
Cleveland, OH, USA
Posted on Friday, December 9, 2022

Location: Cleveland, OH


  • Accurate, efficient and timely data management within CRM (Customer Relationship Management) Tool
  • Order processing and shipment
  • Provide phone support and coaching to patients, physicians and other internal and external resources
  • Assists sales team in lead creation and account management
  • Supports sales team by recording patient procedure and follow-up data
  • Assists with new account set up and administration
  • Requirements of the Sales and Customer Support Associate:


  • College degree required.
  • Knowledge of healthcare industry (related degree, industry experience) preferred.
  • MUST demonstrate computer proficiency.
  • Experience in a sales/customer support role strongly preferred but may consider driven, recent graduate with demonstrated confidence and assertiveness.
  • Detail-oriented with high competency for identifying trends, detecting errors, and problem solving in a regulated industry.
  • Prefer experience with CRM systems – Salesforce preferred.
  • Ability to organize, multi-task, and be a self-starter in a fast-paced environment with demanding internal and external customers.
  • Ability to lift up to 20 pounds and load/unload carts.
  • Must be willing to work in the office (this is not a remote position)

Why Join Our Team?

  • Voted Top Workplace in 2022
  • Competitive salary with company-paid medical, dental and vision benefits
  • High growth company with game changing technology
  • A passion for improving the lives of millions of pain sufferers
  • Flexible work/life balance

Please complete the following to apply: