Location: Cleveland, OH

Responsibilities:

• Assist Sales Team in providing “best in class” support to patients once they are selected for and being treated with SPRINT.
• Serves as a resource for clinical support in the areas of basic troubleshooting, device utilization, and patient follow-up for company products.
• Performs patient follow-up to assure success of implantation experience.
• Provides product follow-up and support to patients.
• Educates patients on the merits and proper clinical use of products by providing support over the phone or virtually with the potential use of a wide variety of formats and platforms (e.g., patient facing videos, manuals) for optimization of treatment and positive patient outcomes.
• Manages administrative tasks to include timely patient documentation and data collection.
• Work with Quality to assist with follow-up requests for complaints.
• Maintains a working knowledge of SPR products.

Requirements:

• Bachelor’s Degree (or equivalent) in a clinical, healthcare, or other science related field (such as Social Work or Psychology).
• Prefer patient experience .
• Must have a strong willingness and ability to be empathetic in daily interactions.
• Critical thinking and excellent multi-tasker.
• Strong verbal and written communication skills, including the ability to present findings in a clear, concise manner.
• Ability to organize, self-prioritize, and be a self-starter and a team player, in a fast-paced environment with demanding internal and external deadlines.

Beneficial Skills and Experience:

• Experience working inside CRMs (specifically Salesforce.com).
• Proficient with Microsoft Word and Excel.
• Experience in pain management.

Why Join Our Team?

• Voted Top Workplace in 2022
• Competitive salary with company-paid medical, dental, and vision benefits
• High growth company with game changing technology
• A passion for improving the lives of millions of pain sufferers