Patient Support Associate

SPR Therapeutics

SPR Therapeutics

Customer Service
Cleveland, OH, USA
Posted on Monday, January 24, 2022

Location: Cleveland, OH


  • Assist Sales Team in providing “best in class” support to patients once they are selected for and being treated with SPRINT.
  • Serves as a resource for clinical support in the areas of basic troubleshooting, device utilization, and patient follow-up for company products.
  • Performs patient follow-up to assure success of implantation experience.
  • Provides product follow-up and support to patients.
  • Educates patients on the merits and proper clinical use of products by providing support over the phone or virtually with the potential use of a wide variety of formats and platforms (e.g., patient facing videos, manuals) for optimization of treatment and positive patient outcomes.
  • Manages administrative tasks to include timely patient documentation and data collection.
  • Work with Quality to assist with follow-up requests for complaints.
  • Maintains a working knowledge of SPR products.


  • Bachelor’s Degree (or equivalent) in a clinical, healthcare, or other science related field (such as Social Work or Psychology).
  • Prefer patient experience .
  • Must have a strong willingness and ability to be empathetic in daily interactions.
  • Critical thinking and excellent multi-tasker.
  • Strong verbal and written communication skills, including the ability to present findings in a clear, concise manner.
  • Ability to organize, self-prioritize, and be a self-starter and a team player, in a fast-paced environment with demanding internal and external deadlines.

Beneficial Skills and Experience:

  • Experience working inside CRMs (specifically
  • Proficient with Microsoft Word and Excel.
  • Experience in pain management.

Why Join Our Team?

  • Voted Top Workplace in 2022
  • Competitive salary with company-paid medical, dental, and vision benefits
  • High growth company with game changing technology
  • A passion for improving the lives of millions of pain sufferers

Please complete the following to apply: