ABOUT US

Plug and Play Tech Center (PnP) is the world’s largest open innovation platform, bringing together startups, investors, and corporations to drive the future of technology. With 65+ offices worldwide, 550+ corporate partners, and 2000+ investments, we empower enterprises to accelerate their innovation journey through curated startup engagements, pilot projects, and strategic partnerships.

ROLE OVERVIEW

We are seeking an Innovation Manager to own, manage, and grow a portfolio of corporate accounts and limited partners. You will serve as the lead strategic advisor for your partners, helping define innovation strategies, facilitating startup collaboration, and ensuring long-term satisfaction and retention. This role blends strategy consulting, client relationship management, and program delivery at the intersection of enterprise innovation and the startup ecosystem.

KEY RESPONSABILITIES

- Account Ownership & Relationship Management

• Own, manage, and grow the enterprise ecosystem, serving as their primary relationship manager.
• Build trust and long-term engagement by proactively managing accounts through regular meetings, stakeholder mapping, and executive engagement.
• Lead executive business reviews, delivering tailored content, substantive value, and actionable outcomes.
• Own key retention metrics (e.g., GDR, NDR), proactively identify churn risks, and partner with internal teams to mitigate them.
• Identify cross-sell opportunities and collaborate with the Sales team to expand engagement and revenue.

- Innovation Strategy & Advisory

• Conduct discovery sessions with partners to assess strategic goals, innovation priorities, and business challenges.
• Define and implement innovation strategies through consulting activities such as strategy and ideation workshops.
• Advise on market trends, technology shifts, and startup ecosystems relevant to partner business needs.
• Design and deliver tailored advisory sessions with curated startup introductions and actionable recommendations.
• Capture and communicate key findings through post-session reports, presentations, and executive communications.
• Share partner insights with Ventures and Programs to shape Plug and Play’s roadmap and offerings.

- Ecosystem Engagement & Program Delivery

• Collaborate with Ventures, Program, and Operations teams to identify relevant startups, emerging technologies, and industry trends.
• Facilitate and moderate partner-facing sessions, ensuring high-quality engagement and outcomes.
• Represent Plug and Play at industry events, conferences, and showcases to strengthen relationships and brand presence.

- Success Metrics

• Within the first 12–18 months, success in this role will be measured by:
• Account Growth & Retention: Achieving strong GDR/NDR targets and building multi-year trust with assigned corporate partners and limited partners.
• Innovation Impact: Delivering measurable outcomes for partners (e.g., pilots launched, proof-of-concepts completed, adoption of new technologies).
• Executive Engagement: Leading executive business reviews that demonstrate strategic value and drive actionable next steps.
• Ecosystem Connectivity: Increasing partner participation in startup engagements, industry events, and cross-vertical opportunities.
• Revenue Expansion: Identifying and supporting cross-sell opportunities that generate incremental revenue in collaboration with the Sales team.
• Thought Leadership: Producing high-quality reports, presentations, or workshops that position Plug and Play as a trusted innovation advisor.

WHAT WE OFFER

• The opportunity to work at the forefront of global innovation with top corporations and startups.
• A fast-paced, international environment with career growth opportunities.
• Access to Plug and Play’s worldwide network of entrepreneurs, investors, and corporate leaders.

QUALIFICATIONS

• 2+ years of experience in consulting, innovation, account management, or customer success, specifically with enterprise clients.
• Proficiency in managing retention metrics and conducting executive business reviews.
• Strong interpersonal, organizational, time-management, and prioritization skills.
• Self-motivated, analytical, ambitious, entrepreneurial, and highly curious about emerging technologies.
• Ability to multitask effectively in a dynamic and fast-growing environment.
• Solid understanding of corporate innovation, emerging technology trends, and startup ecosystems.
• Excellent facilitation, presentation, and communication skills, with comfort engaging senior executives.
• Strong analytical and problem-solving abilities, capable of translating insights into action.
• An entrepreneurial mindset with a focus on efficient execution.
• Even if you don't meet every requirement, we encourage you to apply. We are looking for individuals who are driven, curious, and eager to learn.