Partner Success Manager

Plug and Play

Plug and Play

Sunnyvale, CA, USA
Posted on Monday, June 17, 2024


Plug and Play (PNP) Tech Center is the largest global innovation platform and one of Silicon Valley’s most active early stage investors. We bring together the best start-ups and the world's largest corporations to create meaningful connections that help top companies innovate and meet their strategic goals. We are on a mission to bring the benefits of startup-focused open innovation to all four corners of the world.

Plug and Play has over 45 locations across the world and our corporate members include: The Alliance to End Plastic Waste, USAA, Visa, Nationwide, Aflac, Daimler, Ford, Nissan, BP, Johnson & Johnson, Roche, Pfizer, Walmart, Coca Cola, Adidas, and over 500 more.

Plug and Play’s corporate members utilize Plug and Play to identify the best startups to meet their challenges. Plug and Play’s proven investment track record includes Honey, Guardant Health, ApplyBoard, BigID, Kustomer, Rappi, Flutterwave, Hippo, PayPal, Lending Club, Dropbox, and many more.


We’re an exceptional team with international backgrounds in technology and entrepreneurship and we’re growing rapidly to deliver on our mission. We’re actively seeking a Partner Success Manager to champion the Plug and Play business model and source corporate and limited partners in the digital health industry.

You will define and lead the process to address our clients’ goals in the best possible way, deliver value to our clients, and achieve the highest level of client satisfaction.


  • Owning, managing, and growing a portfolio of accounts and limited partners where you are the lead strategic advisor.
  • Proactively managing your portfolio of accounts with regular meetings, mapping the organization, engaging a variety of stakeholders, and being an expert in Plug and Play and the insurance industry.
  • Coordinate investor events, such as annual meetings and conference calls.
  • Owning key retention metrics such as GDR and NDR for assigned accounts
  • Identifying cross-sell opportunities for your accounts and partnering with Sales to close that revenue.
  • Proactively identifying churn risk and partnering with cross-functional teams to mitigate churn.
  • Assist in the preparation of investor communications, such as presentations, reports, and press releases
  • Lead and present quarterly executive business reviews for your accounts with tailored content, substantive value, and actionable items.
  • Develop a comprehensive understanding of our corporate and limited partners innovation challenges, focus areas, and tech interests.
  • Be highly responsive to, and proactively get in touch with, existing and prospective investors, including phone calls, company visits, non-deal road shows, and conferences.
  • Attend industry conferences, network, and build relationships in person.
  • Work with Ventures and Programs to inform future roadmap decisions based on direct and indirect client feedback


  • Bachelor’s degree in business, engineering, technology, or other related field.
  • 4+ years experience in Enterprise SaaS Account Management, Sales, or Customer Success working with strategic or enterprise-level customers owning retention metrics such as GDR and NDR and running strategic executive business reviews.
  • Strong interpersonal, organizational, time-management, and prioritization skills.
  • Experience in the healthcare or health insurance sectors is preferred.
  • Self-motivated, analytical, and ambitious with an entrepreneurial spirit and are endlessly curious about our products and industry.
  • Ability to multitask and work in a dynamic, fast-growing environment.
  • A passion for improving financial services and the insurance landscape.
  • Desire to work with a quickly expanding and growing team.
  • Attendance policy: 4 days at the office. We're relentless about execution. In-person collaboration fuels our teams. Four days a week side-by-side breeds camaraderie and creativity.