Financial Aid Counselor

Northeast Ohio Medical University

Northeast Ohio Medical University

Software Engineering, Accounting & Finance, Legal
Posted on Thursday, November 16, 2023

Financial Aid Counselor

Please see Special Instructions for more details.

To continue our efforts to keep the campus community as healthy and safe as possible, NEOMED will now require COVID-19 and influenza vaccinations as a condition of attendance and employment. This policy will allow for exemption of the vaccination requirement for those individuals with valid medical reasons, sincerely held religious beliefs and matters of conscience.

Posting Details

Position Information
Position Title Financial Aid Counselor
Position Type Admin/Professional
Full or Part Time Full Time
Position Summary Information
Leads the Office of Financial Aid in support of the University’s efforts to attract and retain qualified students through timely and effective counsel and distribution of financial aid by directly working with prospective, admitted, currently enrolled, and alumni.

Northeast Ohio Medical University is an AA/EEO Employer. The university has a strong commitment to the principles of diversity and inclusion and to maintaining working and learning environments that are free from all forms of discrimination. Women, individuals with disabilities, veterans and minorities are strongly encouraged to apply.

Pay Grade: 6
Starting Salary Range: $36,583 – $40,000
Location: Rootstown, OH

Benefits Offerings Include:
- Hybrid Workplace (Up to two days remote after 6 months; Policy Number: 3349-7-151)
- Training Offerings, including LSS Green & Yellow Belt and other professional development
- Competitive Health, Vision, Dental
- Flexible Spending Account
- State Retirement with 14% matching
- Excellent Vacation and Sick Time
- 11 Paid Holiday Days
- Wellness Offerings
- Short and Long Term Disability Coverage
- Long Term Care Coverage Offerings
- Life Insurance
For additional details visit:
Principal Functional Responsibilities
1) Communicate, advise, and counsel both accepted and continuing students regarding all matters associated with financing their educational costs. Using a case-management, relationship-oriented approach:

  • Collaborate with financial aid and admission staff to create and present a personalized, student-friendly financing plan to both admitted and continuing students.
  • Upon a newly accepted student committing to attend NEOMED, the financial aid counselor will provide personalized assistance to the accepted student with the goal of the student matriculating to NEOMED. Assistance will focus on helping candidates finance their NEOMED educations but may also include advising admitted students on the completion of matriculation tasks as part of a new student enrollment team.
  • Plan, organize, and execute financial wellness, and scholarship resource education through a variety of activities. Help develop and participate in admission, matriculation, continuing enrollment, and student loan entrance and exit counseling activities.
  • Counseling efforts will include partnering with stakeholders to responsibly leverage institutional, state, and federal grants, loans, and scholarships, help students understand the financial aid process, and communicate aid eligibility and strategies for managing debt to new and continuing students.

2) Perform financial aid awarding tasks assigned caseload. Collaborating with senior financial aid staff these activities may include:

  • Conduct verification of application materials with supporting documentation for accuracy and work with students to resolve discrepancies.
  • Complete the financial aid packaging process using federal and institutional methodology.
  • Process and resolve discrepancies in the application and loan origination process.
  • Complete Return of title IV calculations.
  • Counsel students related to the Satisfactory Academic Progress process, including evaluating students’ progression in the curriculum communicate with students not meeting progress as defined by the university’s policy.
  • May be required to process requests for funding through the Veterans Affairs Administration.

3) Assist the Office of Financial Aid with compliance and office management by:

  • Maintaining working knowledge of federal, state, and institutional aid programs, regulations, and guidelines. by participating in professional development activities – attend financial aid training and conferences to keep up with current financial aid regulations and changes.
  • As part of the financial aid team, maintain the financial aid policy and procedures manual.
  • Participate in an annual continuous quality improvement process to enhance business operations and to enhance the student experience with the Office of Financial Aid.
  • Supports the values and institutional goals as defined in the university’s Strategic Plan.

4) Perform other duties as requested to meet organizational needs and goals.
A Bachelor’s degree in an area related to the position required. Equivalent combination of education and additional experience may be considered.

  • One to two years’ experience in a high pace, customer service environment required. One to two years’ experience in a higher education financial aid, admission, bursar, or registrar office (this requirement may be fulfilled through employment as a graduate assistant) or financial institution in a customer-facing capacity preferred.
  • Ability to rapidly comprehend and apply various institutional, state, and federal guidelines governing enrollment management and financial aid issues required.
  • Working knowledge of Microsoft Office Suite required. Experience with Ellucian Banner, financial aid, student, admission, and billing modules preferred.
  • Working knowledge of Federal financial aid websites and software, including but not limited to FAA Access to CPS Online, EdConnect, NSLDS, and the COD Mainframe preferred.
  • The ability to maintain strict confidentiality of sensitive documents, issues, and information required.
Key Skills, Personal Characteristics, and Key Competencies
  • Excellent written and oral communication skill/presentation skills.
  • Ability to develop a high level of understanding of federal and state financial aid regulations as well as financial aid policies and procedures.
  • Excellent time management skills.
  • Demonstrated commitment to provide excellent customer service.
  • Ability to recognize, analyze, and solve problems.
  • Ability to work nights and weekends during peak seasons.
  • Ability to maintain confidentiality of student data.
  • Ability to work independently on financial aid related duties as well as part of a team.
  • Ability to travel for conference training opportunities and represent the university in a positive manner.

Core Competencies

  • Leadership: NEOMED creates positive change by educating and training Ohio’s next generation of health professionals, educators and researchers through experiential learning, high-impact research, strategic partnerships and innovation. By designing an environment where ideas and connections can flourish, NEOMED is transforming health care. 
  • Exceptional Experience: By creating a welcoming, supportive and well-resourced environment, NEOMED sets the stage for meaningful interactions among its students, faculty, staff, alumni, partners and community members. The University empowers every individual to participate fully in the campus experience and the community that NEOMED serves. 
  • Diversity, Equity and Inclusion: NEOMED recognizes, appreciates and celebrates all of the ways-from backgrounds to viewpoints-that people are different. The University’s culture is grounded in respect and thrives on the uniqueness of each individual. NEOMED encourages everyone’s participation by fostering policies and practices that ensure fair and just access, treatment and opportunities for all. 
  • People: Talent is NEOMED’s most valuable asset. The University invests in developing its faculty and staff to realize their fullest potential. As it works to attract and retain a diverse workforce and student body, NEOMED embraces opportunity and growth across all levels of the institution. 

Preferred Qualifications
Physical Requirements
Must be able to utilize a phone, computer and screen and other office equipment. While performing the duties of the job, the employee is frequently required to sit; talk; or hear and occasionally stand, walk, reach, stoop, or kneel. Must be able to occasionally lift up to 25 pounds.
Posting Detail Information
NEOMED EEO Statement
NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices. In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex discrimination, including sexual harassment.

For concerns regarding discrimination, please contact:
Molly O’Malley
Associate Director of Diversity, Equity and Inclusion & Title IX Coordinator
Northeast Ohio Medical University, G-212B
4209 St. Rt. 44, PO Box 95, Rootstown, OH 44272

NEOMED requests that you provide the voluntary information requested below. It will be kept separate from your application, in a confidential and limited access file, to be used for statistical compilation and analysis for Human Resources record keeping and reporting purposes. Your response will not be used in any way to determine your eligibility for employment. Your cooperation is greatly appreciated.
Notification of Annual Security Report.
The Northeast Ohio Medical University is committed to assisting all members of the NEOMED community in providing for their own safety and security. The annual security report is available on the NEOMED website at
The annual security report contains information regarding campus security and personal safety including topics such as: crime prevention, authority of university police and security officers, crime reporting policies, and other matters of importance related to security and safety on campus.

Additionally, the report contains information about crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by NEOMED; and on public property within, or immediately adjacent to and accessible from the campus.

If you would like a paper copy of this report, please email or call the Department of Public Safety at 330.325.5911 to request a copy.

This information is required by law and is provided by the Northeast Ohio Medical University Department of Public Safety.
Close Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. * How many years of experience do you have in this role?
    • 2 years
    • 3-5 years
    • 5-10 years
    • 10+ years

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. Reference Letter