Business Manager, Executive Education

Northeast Ohio Medical University

Northeast Ohio Medical University

Sales & Business Development
Posted on Friday, October 27, 2023

Business Manager, Executive Education

Please see Special Instructions for more details.

To continue our efforts to keep the campus community as healthy and safe as possible, NEOMED will now require COVID-19 and influenza vaccinations as a condition of attendance and employment. This policy will allow for exemption of the vaccination requirement for those individuals with valid medical reasons, sincerely held religious beliefs and matters of conscience. 

Posting Details

Position Information
Position Title Business Manager, Executive Education
Position Type Admin/Professional
Full or Part Time Full Time
Position Summary Information
The Business Manager for Executive Education supports and promotes the programmatic mission of the Institute of Health Care Executive Education and Leadership. This position provides administrative management of the operations for the Institute and an exceptional customer experience for professional learners (including C-Suite level) in representation and support of Executive Education programs. The position will work closely with the Director of Operational Excellence and program representatives to provide learner and faculty support, communication, logistics, and processing to ensure the implementation and evaluation of the Executive Education training platform and programs through a concierge customer journey experience. This position will interface with all levels of the organization and is the primary point of contact between the Institute, hospital affiliates, clinical professional learners, and external customers.

Northeast Ohio Medical University is an AA/EEO Employer. The university has a strong commitment to the principles of diversity and inclusion and to maintaining working and learning environments that are free from all forms of discrimination. Women, individuals with disabilities, veterans and minorities are strongly encouraged to apply.

Pay Grade: 7
Starting Salary Range: $41,156 – $48,701
Location: Rootstown, OH

Benefits Offerings Include:
- Hybrid Workplace (Up to two days remote after 6 months; Policy Number: 3349-7-151) 
- Training Offerings, including LSS Green & Yellow Belt and other professional development
- Competitive Health, Vision, Dental
- Flexible Spending Account
- State Retirement with 14% matching
- Excellent Vacation and Sick Time
- 11 Paid Holiday Days
- Wellness Offerings
- Short and Long Term Disability Coverage
- Long Term Care Coverage Offerings
- Life Insurance
For additional details visit:
Principal Functional Responsibilities
Administrative Management:
  • Collaborate with Director of Operational Excellence and Operational Excellence Team to plan and organize all aspects of programming and mentoring of the Lean Six Sigma (LSS) service line and learning platform support of other Executive Education programs.
  • Serve as primary point of contact and manage all customer service needs related to access to the Canvas Learning Management System for faculty and learners enrolled in Executive Education programs.
  • Provide exceptional customer experience throughout the learners’ journey including program registration, payment, navigation of Canvas Learning Management System, scheduling, and credentialing.
  • Manage program logistics, both onsite and offsite, including reservation of space, catering, procurement of educational materials and technology.
  • Manage and operate within program budget(s).
  • Maintain session and program evaluation data to support continuous program improvement.

Program Communication and Coordination:
  • Coordinate and execute Executive Education communication plan including course communications, website maintenance, program promotion, email correspondence, presenter communication, post workshop surveys and messaging.
  • Serve as the primary liaison between the Executive Education program and participants, presenters, and other University and external stakeholders, which requires complex relationship building and a high level of communication.
  • Provide general and varied administrative support, such as: events/meetings management, routine administrative tasks, budget monitoring and management, and high-level support of the Lean Six Sigma service line.

Other duties as assigned.
Education/Degrees: Bachelor’s degree or the equivalent in education and experience required. Program coordination and communication providing excellent customer service and experience working with high level health care professionals or adult professional learners is required.
Experience: 1-3 years related work experience in an academic, healthcare, or professional setting. Excellent computer skills with Microsoft Office Suite are required. Experience in customer service preferred. Learning management system experience is preferred.
Key Skills, Personal Characteristics, and Key Competencies
  • Ability to work independently, prioritize and adjust to changes in deadlines and schedules.
  • Proven analytical, problem-solving and organizational skills.
  • Excellent written and oral communication skills.
  • Ability to manage work, multitask and set priorities in a proactive manner.
  • Ability to understand and operationalize general accounting/budgeting principles.
  • Ability to maintain strict confidentiality and represent the organization appropriately.
  • Ability to work with internal and external stakeholders to create a favorable impression for NEOMED.
  • Ability to define problems, collect and analyze data, reach conclusions, and provide recommendations.
  • Ability to manage and complete projects.

Core Competencies
  • Leadership: NEOMED creates positive change by educating and training Ohio’s next generation of health professionals, educators and researchers through experiential learning, high-impact research, strategic partnerships and innovation. By designing an environment where ideas and connections can flourish, NEOMED is transforming health care.
  • Exceptional Experience: By creating a welcoming, supportive and well-resourced environment, NEOMED sets the stage for meaningful interactions among its students, faculty, staff, alumni, partners and community members. The University empowers every individual to participate fully in the campus experience and the community that NEOMED serves.
  • Diversity, Equity and Inclusion: NEOMED recognizes, appreciates and celebrates all of the ways-from backgrounds to viewpoints-that people are different. The University’s culture is grounded in respect and thrives on the uniqueness of each individual. NEOMED encourages everyone’s participation by fostering policies and practices that ensure fair and just access, treatment and opportunities for all.
  • People: Talent is NEOMED’s most valuable asset. The University invests in developing its faculty and staff to realize their fullest potential. As it works to attract and retain a diverse workforce and student body, NEOMED embraces opportunity and growth across all levels of the institution.
  • Talent Management: NEOMED leadership strives to align department and individual talent management efforts with the university strategic plan and objectives through workforce planning, recruiting the right talent onboard and helping develop employees to their optimal potential and capabilities.
  • Operational Excellence: NEOMED will create a culture of operational excellence by establishing clear administrative practices and eliminating waste. Leaders strive to meet customer expectations through a continuous improvement of the operational processes and creating a culture of employee empowerment to achieve objectives.
Preferred Qualifications
Education/Degrees: Bachelor’s degree or the equivalent in education and experience required. Program coordination and communication providing excellent customer service and experience working with high level health care professionals or adult professional learners is required.
Experience: 1-3 years related work experience in an academic, healthcare, or professional setting. Excellent computer skills with Microsoft Office Suite are required. Experience in customer service preferred. Learning management system experience is preferred.
Physical Requirements
Must be able to utilize a phone, computer and screen and other office equipment. While performing the duties of the job, the employee is frequently required to sit; talk; or hear and occasionally stand, walk, reach, stoop, or kneel. Must be able to occasionally lift up to 25 pounds.
Posting Detail Information
NEOMED EEO Statement
NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices. In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex discrimination, including sexual harassment.

For concerns regarding discrimination, please contact:
Associate Director of Diversity, Equity and Inclusion & Title IX Coordinator
Northeast Ohio Medical University, G-212B
4209 St. Rt. 44, PO Box 95, Rootstown, OH 44272

NEOMED requests that you provide the voluntary information requested below. It will be kept separate from your application, in a confidential and limited access file, to be used for statistical compilation and analysis for Human Resources record keeping and reporting purposes. Your response will not be used in any way to determine your eligibility for employment. Your cooperation is greatly appreciated.
Notification of Annual Security Report.
The Northeast Ohio Medical University is committed to assisting all members of the NEOMED community in providing for their own safety and security. The annual security report is available on the NEOMED website at
The annual security report contains information regarding campus security and personal safety including topics such as: crime prevention, authority of university police and security officers, crime reporting policies, and other matters of importance related to security and safety on campus.

Additionally, the report contains information about crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by NEOMED; and on public property within, or immediately adjacent to and accessible from the campus.

If you would like a paper copy of this report, please email or call the Department of Public Safety at 330.325.5911 to request a copy.

This information is required by law and is provided by the Northeast Ohio Medical University Department of Public Safety.
Close Date

Supplemental Questions

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Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents