Director of Operational Excellence

Northeast Ohio Medical University

Northeast Ohio Medical University

Posted on Thursday, September 7, 2023

Please see Special Instructions for more details.

To continue our efforts to keep the campus community as healthy and safe as possible, NEOMED will now require COVID-19 and influenza vaccinations as a condition of attendance and employment. This policy will allow for exemption of the vaccination requirement for those individuals with valid medical reasons, sincerely held religious beliefs and matters of conscience.

Posting Details

Position Information
Position Title Director of Operational Excellence
Position Type Admin/Professional
Full or Part Time Full Time
Position Summary Information
The Director of Operational Excellence provides leadership for the development, implementation, communication, and administration of programs and processes related to operational excellence of the Strategy Office and leads professional education initiatives under the Center for Executive Education and Healthcare Leadership. The Director serves as part of the Executive Education team in oversight of operations and of the Lean Six Sigma service line. This position reports to the Vice President for Strategy and Transformation. This position directs the intersection of Executive Education and Employee Empowered Excellence recognizing high-quality/high-value add skills to be developed and deployed for external partners and internal workforce development. This position offers high-level oversight on continuous quality improvement initiatives.

Northeast Ohio Medical University is an AA/EEO Employer. The university has a strong commitment to the principles of diversity and inclusion and to maintaining working and learning environments that are free from all forms of discrimination. Women, individuals with disabilities, veterans and minorities are strongly encouraged to apply.

Pay Grade: 11
Starting Salary Range: $66.092 – $71,428
Location: Rootstown, OH

Benefits Offerings Include:

- Hybrid Workplace
- Training Offerings, including LSS Green & Yellow Belt and other professional development
- Competitive Health, Vision, Dental
- Flexible Spending Account
- State Retirement with 14% matching
- Excellent Vacation and Sick Time
- 11 Paid Holiday Days
- Wellness Offerings
- Short and Long Term Disability Coverage
- Long Term Care Coverage Offerings
- Life Insurance
For additional details visit:
Principal Functional Responsibilities
Leadership and Oversight

  • Lead and oversee the Operational Excellence goals and strategic initiatives within the Strategy Office and the University Strategic Plan.
  • Establish goals, objectives, and strategies to guide the operations of the Executive Education and Employee Empowered Excellence (including Lean Six Sigma) programming and align with the University Strategic Plan initiatives.
  • Develop the operations and platform development of the Center for Executive Education and Health Care Leadership.
  • Ensure an Exceptional Experience for professional learners through communication and marketing strategies that create a desirable customer journey.
  • Act as an internal consultant/project lead for high-priority strategic initiatives, collaborating and mentoring cross-functionally with university shared service units, colleges, and strategic partners. Provide high-level/C-suite communication and reporting.

Supervision and Management

  • Manage human capital resources such as process engineer(s) and Organizational Development Specialist (or Program Coordinator) related to Lean Six Sigma, Employee Empowered Excellence and/or Executive Education. Comply with all institutional responsibilities (HR obligations, professional development, and performance review) relative to supervision.
  • Oversee the operations of Executive Education, including learner enrollment, assessment, credential awarding, analytics/reporting, budgeting/enrollment projections, program development, program implementation, and program assessment.

Curriculum, Instruction, and Continuous Quality Improvement

  • Direct the design, development, and delivery of educational programs for workplace and professional skill development within the portfolio of Employee Empowered Excellence including Lean Six Sigma Yellow and Green Belt certification programs for NEOMED and for Health Care Operations, and within existing NEOMED college programs in the COGS, COP, and COD. Provide high-level project LSS mentoring.
  • Direct and teach curricula on-site at partner clinical sites as applicable.
  • Engage in programmatic and curricular continuous quality improvement. Compile and analyze information related to workplace and professional skill development, program evaluation, market/industry trends, and voice of customer to inform, recommend, and institute appropriate data-driven changes.
  • Direct record keeping, credential issuance, and registration of professional learners, using Canvas
  • Master’s degree or equivalent experience in Lean Six Sigma methodologies or continuous quality improvement preferred.
  • Lean Six Sigma Black Belt certification is required.
  • Minimum 5 years of higher education experience required.
  • Experience with adult/professional learners methodology required.
  • Curriculum design, needs assessment, and evaluation
Key Skills, Personal Characteristics, and Key Competencies
Key Skills, Knowledge, and Personal Characteristics:
  • Highly self-motivated with the ability to manage and prioritize multiple projects/initiatives simultaneously.
  • Proven leadership skills.
  • Evidence of knowledge and experience with adult learning methodologies.
  • Experience managing cross-functional projects and teams to demonstrate organizational impact.
  • Five or more years of experience in higher education or a related field required.
  • Advanced command of MS Office Suite applications and the level of building and manipulating financial models and/or reporting for executive-level audience.
  • Travel expectations may include onsite instruction and supervision at NEOMED clinical affiliates.

Core Competencies:
  • Leadership: NEOMED creates positive change by educating and training Ohio’s next generation of health professionals, educators and researchers through experiential learning, high-impact research, strategic partnerships and innovation. By designing an environment where ideas and connections can flourish, NEOMED is transforming health care.
  • Exceptional Experience: By creating a welcoming, supportive and well-resourced environment, NEOMED sets the stage for meaningful interactions among its students, faculty, staff, alumni, partners and community members. The University empowers every individual to participate fully in the campus experience and the community that NEOMED serves.
  • Diversity, Equity and Inclusion: NEOMED recognizes, appreciates and celebrates all of the ways-from backgrounds to viewpoints-that people are different. The University’s culture is grounded in respect and thrives on the uniqueness of each individual. NEOMED encourages everyone’s participation by fostering policies and practices that ensure fair and just access, treatment and opportunities for all.
  • People: Talent is NEOMED’s most valuable asset. The University invests in developing its faculty and staff to realize their fullest potential. As it works to attract and retain a diverse workforce and student body, NEOMED embraces opportunity and growth across all levels of the institution.
  • Talent Management: NEOMED leadership strives to align department and individual talent management efforts with the university strategic plan and objectives through workforce planning, recruiting the right talent onboard and helping develop employees to their optimal potential and capabilities.
  • Operational Excellence: NEOMED will create a culture of operational excellence by establishing clear administrative practices and eliminating waste. Leaders strive to meet customer expectations through a continuous improvement of the operational processes and creating a culture of employee empowerment to achieve objectives.
Preferred Qualifications
Physical Requirements
Must be able to utilize a phone, computer and screen and other office equipment. While performing the duties of the job, the employee is frequently required to sit; talk; or hear and occasionally stand, walk, reach, stoop, or kneel. Must be able to occasionally lift up to 25 pounds.
Posting Detail Information
NEOMED EEO Statement
NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices. In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex discrimination, including sexual harassment.

For concerns regarding discrimination, please contact:
Molly O’Malley
Associate Director of Diversity, Equity and Inclusion & Title IX Coordinator
Northeast Ohio Medical University, G-212B
4209 St. Rt. 44, PO Box 95, Rootstown, OH 44272

NEOMED requests that you provide the voluntary information requested below. It will be kept separate from your application, in a confidential and limited access file, to be used for statistical compilation and analysis for Human Resources record keeping and reporting purposes. Your response will not be used in any way to determine your eligibility for employment. Your cooperation is greatly appreciated.
Notification of Annual Security Report.
The Northeast Ohio Medical University is committed to assisting all members of the NEOMED community in providing for their own safety and security. The annual security report is available on the NEOMED website at
The annual security report contains information regarding campus security and personal safety including topics such as: crime prevention, authority of university police and security officers, crime reporting policies, and other matters of importance related to security and safety on campus.

Additionally, the report contains information about crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by NEOMED; and on public property within, or immediately adjacent to and accessible from the campus.

If you would like a paper copy of this report, please email or call the Department of Public Safety at 330.325.5911 to request a copy.

This information is required by law and is provided by the Northeast Ohio Medical University Department of Public Safety.
Close Date

Supplemental Questions

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Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. Reference Letter
  2. Other Document