Director Student Support and Enrichment

Northeast Ohio Medical University

Northeast Ohio Medical University

Customer Service
Posted on Tuesday, August 15, 2023

Please see Special Instructions for more details.

To continue our efforts to keep the campus community as healthy and safe as possible, NEOMED will now require COVID-19 and influenza vaccinations as a condition of attendance and employment. This policy will allow for exemption of the vaccination requirement for those individuals with valid medical reasons, sincerely held religious beliefs and matters of conscience.

Posting Details

Position Information
Position Title Director Student Support and Enrichment
Position Type Admin/Professional
Full or Part Time Full Time
Position Summary Information
The Director of Student Support and Enrichment will coordinate and implement efforts to support at-risk students and special populations. The Director will serve as a conductor, coordinating, and leveraging the resources of key school constituencies and programs to assist with retention efforts to ensure that the College of Medicine (COM) achieves its expectations.

Northeast Ohio Medical University is an AA/EEO Employer. The university has a strong commitment to the principles of diversity and inclusion and to maintaining working and learning environments that are free from all forms of discrimination. Women, individuals with disabilities, veterans and minorities are strongly encouraged to apply.

Pay Grade: 10
Starting Salary Range: $58,598 – $69,341
Location: Rootstown, OH

Benefits Offerings Include:
- Hybrid Workplace
- Training Offerings, including LSS Green & Yellow Belt and other professional development
- Competitive Health, Vision, Dental
- Flexible Spending Account
- State Retirement with 14% matching
- Excellent Vacation and Sick Time
- 11 Paid Holiday Days
- Wellness Offerings
- Short and Long Term Disability Coverage
- Long Term Care Coverage Offerings
- Life Insurance
For additional details visit:
Principal Functional Responsibilities
Student Engagement and Support
  • Collaborate with the COM Student Affairs team to create and manage programs designed to support and engage students with a goal of improving experience, sense of belonging, and retention.
  • Collaborate with the Associate Dean for Admissions & Student Affairs and the Associate Dean of Quality Initiatives to determine at-risk students/populations of focus.
  • Advise and serve as a resource for at-risk students (e.g., out-of-state students, first generation students) by proactively providing regular check-ins through in-person/video meetings and follow-up phone/email communication.
  • Discern which faculty, staff or services are appropriate based on the individual student’s situation.
  • Serve as a liaison and educate students about key services/offices on campus that may be needed and refer to that office as needed, including (but not limited to): the Learning Center, the Writing Center, the Office of Financial Aid, the Office of Counseling Services, COM Career Advisors, Student Services, etc.
  • Track and report general data on student engagement and support initiatives and activities to all appropriate parties.
  • Work with academic deans, department chairs and faculty regarding individual students and behaviors, which affect the classroom environment; receives and addresses faculty concerns relative to student academic matters.
  • Create informal engagement opportunities to aid with student retention through participation in student-based activities by serving as a mentor/advisor to key student organizations/groups.
Creation of Bridge Programming
  • Collaborate with the Office of Admissions and the College of Graduate Studies (COGS) to create outreach and bridge programming for early assurance candidates to ensure a smooth and welcoming transition into their M1 year.
  • Collaborate with the co-curricular pathway program to create programming and additional student support for those students enrolled in the pathways.
  • Collaborate with College of Medicine and other campus partners for programming for at-risk or special populations (e.g., out-of-state students, first generation students, students who are parents/with families, students new to a rural area, etc.)
Collaboration, Leadership, and Management
  • Identifies areas of advising concern and administrative barriers that impact student success and persistence and proposes solutions for resolving issues/removing barriers.
  • Builds relationships with current NEOMED students, alumni, and faculty as needed to support transitioning or at-risk students.
  • Serve on various college and university committees as an advocate for students.
  • Engage in continuous quality improvement initiatives (Lean Six Sigma).
  • Create and maintain a budget specific to Student Support and Engagement efforts, activities, and initiatives.
  • Reports as needed to the COM Dean’s Leadership Group regarding activities and program outcomes.
Liaison with Admissions
  • Perform admission related tasks such as reviewing files and interviewing candidates, participating in college or University recruitment efforts, attending committee meetings, etc.
Perform Other Duties as Assigned
  • Participate in prospective student recruitment events, pipeline programs, new student orientation sessions, staff meetings, and student community engagement events.
Education/Degrees: Master’s Degree required.
Experience: Three to five years experience in career services and/or student leadership activities in higher education. Preferably to have advising experience in higher education and specifically in medical school academics and/or professional development.
Key Skills, Personal Characteristics, and Key Competencies
Key Skills, Knowledge, and Personal Characteristics:
• Successful background of collaboration within non-profit higher education preferred as demonstrated through references and career experiences.
• Strong computer skills required. Experience with admission software packages and student databases required.
• Experience planning, organizing, and prioritizing multiple tasks and projects simultaneously with frequent interruption.
• Ability to manage multiple and competing deadlines and to work both independently and collaboratively.
• Ability to maintain a high degree of confidentiality required by FERPA.
• Ability to work autonomously, exercising independent judgment and decision making as appropriate.
• Ability to work evenings and weekends, including overnight travel as required. Ability to travel and valid driver’s license required.

Core Competencies:
• Leadership: NEOMED creates positive change by educating and training Ohio’s next generation of health professionals, educators and researchers through experiential learning, high-impact research, strategic partnerships and innovation. By designing an environment where ideas and connections can flourish, NEOMED is transforming health care.
• Exceptional Experience: By creating a welcoming, supportive and well-resourced environment, NEOMED sets the stage for meaningful interactions among its students, faculty, staff, alumni, partners and community members. The University empowers every individual to participate fully in the campus experience and the community that NEOMED serves.
• Diversity, Equity and Inclusion: NEOMED recognizes, appreciates and celebrates all of the ways-from backgrounds to viewpoints-that people are different. The University’s culture is grounded in respect and thrives on the uniqueness of each individual. NEOMED encourages everyone’s participation by fostering policies and practices that ensure fair and just access, treatment and opportunities for all.
• People: Talent is NEOMED’s most valuable asset. The University invests in developing its faculty and staff to realize their fullest potential. As it works to attract and retain a diverse workforce and student body, NEOMED embraces opportunity and growth across all levels of the institution.

Preferred Qualifications
Physical Requirements
Must be able to utilize a phone, computer and screen and other office equipment. While performing the duties of the job, the employee is frequently required to sit; talk; or hear and occasionally stand, walk, reach, stoop, or kneel. Must be able to occasionally lift up to 25 pounds.
Posting Detail Information
NEOMED EEO Statement
NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices. In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex discrimination, including sexual harassment.

For concerns regarding discrimination, please contact:
Molly O’Malley
Associate Director of Diversity, Equity and Inclusion & Title IX Coordinator
Northeast Ohio Medical University, G-212B
4209 St. Rt. 44, PO Box 95, Rootstown, OH 44272

NEOMED requests that you provide the voluntary information requested below. It will be kept separate from your application, in a confidential and limited access file, to be used for statistical compilation and analysis for Human Resources record keeping and reporting purposes. Your response will not be used in any way to determine your eligibility for employment. Your cooperation is greatly appreciated.
Notification of Annual Security Report.
The Northeast Ohio Medical University is committed to assisting all members of the NEOMED community in providing for their own safety and security. The annual security report is available on the NEOMED website at
The annual security report contains information regarding campus security and personal safety including topics such as: crime prevention, authority of university police and security officers, crime reporting policies, and other matters of importance related to security and safety on campus.

Additionally, the report contains information about crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by NEOMED; and on public property within, or immediately adjacent to and accessible from the campus.

If you would like a paper copy of this report, please email or call the Department of Public Safety at 330.325.5911 to request a copy.

This information is required by law and is provided by the Northeast Ohio Medical University Department of Public Safety.
Close Date

Supplemental Questions

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Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application