Claims Adjuster Trainee



Clive, IA, USA
Posted on Friday, June 28, 2024
Claims Adjuster Trainee

Job Number

: 231523

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

Duties & responsibilities (upon completion of training)

  • Determine coverage
  • Determine liability (who’s at fault for the damages)
  • Interview customers, claimants, and witnesses
  • Partner with appraisers/estimators to manage vehicle repairs
  • Negotiate with customers and other insurance carriers and resolve claims

Must-have qualifications

  • Three years of relevant work experience OR
  • Bachelor’s degree OR
  • Two years relevant work experience and an associate degree

Training Schedule: Monday-Friday, 8:30am to 5:30pm

Onboarding Training Schedule: Monday-Friday, 8:00am to 5:00pm

Work Schedule: Monday-Friday, 9:00am to 6:00pm

Location: 1820 NW 118th St, Ste 100, Clive, Iowa


  • Once you complete training (which includes passing any necessary testing requirements), your salary will range from $51,000-$54,500/year, however, during training, you will be paid an hourly rate based on your annual salary
  • Gainshare bonus up to 16% of your eligible earnings based on company performance


  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

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    Equal Opportunity Employer

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    : Claims

    Primary Location

    : United States-Iowa-Clive


    : Full-time

    Employee Status

    : Regular
    Work From Home: No