Centralized Support Representative - Mailroom



Customer Service
Mayfield, OH, USA
Posted on Friday, June 28, 2024
Centralized Support Representative - Mailroom

Job Number

: 231462

As a centralized support representative, you’ll play a key role expediting the collection process of a claim – making use of Progressive systems and databases to retrieve claim and contact information. In addition to handling administrative tasks essential to resolving claims, sort mail by department/recipient as well as process interoffice mail for delivery. You’ll have the opportunity to develop and grow your skills to advance in your career.

Must-have qualifications:

    • High school diploma or GED equivalent or higher with one or more years of relevant work experience
    • Work or educational experience must include:
      • Customer service or sales
      • Fast paced and changing environment
      • Multitasking and time management skills
      • Effective verbal and written communication skills
      • Computer skills

Preferred skills:

    • Solid written and verbal communication skills
    • Strong attention to detail
    • Ability to handle high volume that comes with working in a multifaceted administrative environment.
    • Strong customer service and follow-up skills
    • Organizational and time management skills are essential in order to promptly and accurately sort mail within time restraints

Location: This is an in-office position in Mayfield Village, OH. After 90 days, you will have the opportunity to work remotely two days a week based on business need.

Estimated Start Date: August 26, 2024

Training Schedule: Monday - Friday from 8:00am - 4:30pm ET (approximately 12 weeks)
Regular Schedule: Monday - Friday from 9:30am - 6:00pm ET


  • $17.50 /hour
  • Gainshare bonus up to 16% of your eligible earnings based on company performance.

Physical requirements/working conditions:

  • Must be able to move and/or lift mail trays at any given time.
  • Requires long periods of standing (e.g., mailroom)
  • May require prolonged repetitive use of the upper extremities.
  • Required to frequently walk, sit, bend, kneel, and use hands and fingers to operate machines.


  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance
  • Onsite gym & healthcare at large locations

Equal Opportunity Employer


: Administrative

Primary Location

: United States-Ohio-Mayfield Village


: Full-time

Employee Status

: Regular
Work From Home: No