Job Number

Join Forbes’ 2024 Best Employer for Diversity!

As a contact center trainer-bilingual Spanish in our Customer Relationship Management organization, you’ll organize and conduct training and educational programs for Spanish speaking contact center representatives and leaders. In this role, you’ll prepare these trainings and educational programs by reviewing, updating, and preparing classroom materials. You’ll also partake in the new hire onboarding process and partner with our Leadership team to identify performance trends to create a seamless new hire experience. The current services onboarding process is 6 months.

Must-have qualifications

• Bachelor's Degree or higher.
• In lieu of a degree, a minimum of two years of experience in business or adult learning.
• Fluent in both Spanish and English (speak and read)
• This position requires an oral Spanish Proficiency assessment.

Preferred skills

• Ability to multi-task, work independently with minimal supervision, computer proficient in a windows-based programs and proven problem solving and decision-making skills.
• Demonstrated organization and time management skills.
• Detailed oriented

Compensation

• $46,400– $53,360/year based on experience.
• Gainshare bonus up to 16% of your eligible earnings based on company performance.

Work Schedule

• Monday-Friday; 10am-6:45pm ET

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care.
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off.
• Paid & unpaid sick leave where applicable, as well as short & long-term disability.
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer