About JumpStart Inc.

JumpStart is a non-profit venture development organization whose mission is to unlock the full potential of entrepreneurship to transform entire communities. Our vision is to collaborate with partners to generate dramatically improved and inclusive economic outcomes by supporting diverse entrepreneurs, optimizing entrepreneurial ecosystems, and accelerating innovation.

Key to JumpStart’s success is its ability to leverage the skills, experience, and creativity of its inspired team to transform entrepreneurial aspirations into actions with measurable impact. JumpStart associates take great pride in making JumpStart a highly demanding yet incredibly fun place to work.

Position Summary

IT Intern shall work with, and gain experience while assisting, the IT staff in supporting the needs of the JumpStart organization, including our Verizon Learning Centers. The IT support staff at JumpStart are responsible for the organization’s technical needs. The person in this role will initially assist with addressing and solving users’ computer needs, configuring laptops for deployment, software administration, inventory management, data entry and cleansing, and other tasks as needed to support the department’s goals.

Essential Job Functions

• Ability to provide superior customer service to JumpStart offices and Verizon Learning Centers staff.
• Address technology needs within your knowledge areas and work with IT staff to increase your understanding of IT problem-solving in a business environment.
• Learn to configure and deploy new laptops with all necessary equipment.
• Assist IT Analyst in software management tasks, including SharePoint administration.
• Review, edit, and enter data to support the management of our computer inventory and other data management needs.
• Assist with additional requests that support the goals of the department.
• Be open to learning more about server infrastructure, networking, security practices, Salesforce, Power BI, SharePoint, and other technologies used in our business environment.Physical Demands/Working Conditions
• Must be able to lift boxes weighing 20 lbs. and move other items in the conference and storage rooms.Education, Training, and/or Experience
• Currently enrolled in a certificate, undergraduate, or other educational program focused on Information Technology, Computer Science, or Business Technology Management.Knowledge, Skills, Abilities
• Commitment to JumpStart’s mission and desire to work hard to enable the fulfillment of the mission.
• Excellent written and oral communication skills.
• Outstanding customer service ethic and high expectations for quality
• Proficiency with Microsoft Office Suite

JumpStart’s Core Values and Key Cultural Behaviors

• Accountability: Act to deliver on commitments and generate results, and if expectations aren’t clear, ask
• Entrepreneurial: Embrace opportunity, continuous improvement, and change, and contribute to the solution as we evolve
• Equity: Committed to corrective action regarding historically underserved and underrepresented populations through entrepreneurship and innovation
• Energy: Address our work with focus, grit, and enthusiasm
• Collaboration: Collaborate with others to play our most helpful role(s) and to increase effectiveness
• Humility: Balance self-assurance with listening to understand, having an open mind, and demonstrating patience

JumpStart’s Definitions for Diversity, Inclusion, and Equity

• Diversity: A measure of psychological, demographic, physical, and social differences occurring among any and all individuals in a specific group; including but not limited to racial identity, ethnicity, nationality, religion, socioeconomic status, education, marital status, language, age, gender identification, sexual orientation, culture, developmental ability, and learning styles.
• Inclusion: The act of promoting and maintaining an environment in which diverse groups of individuals are welcomed, respected, supported, valued, and empowered. An environment prioritizing differences and offers respect and acceptance in the words/actions/thoughts of all people.
• Equity: An acknowledgment and understanding there are historically underserved and underrepresented populations, and corrective action regarding these unbalanced conditions is needed to eliminate barriers and guarantee equality in the provision of fair treatment, access opportunity, and advancement in the provision of effective opportunities to all groups.
• Emphasis Statement: Historically, African Americans, Latinx people, and women have been economically disenfranchised and disconnected from innovation and entrepreneurship. For these reasons, we place an emphasis on these populations as we work to diversify our culture and be inclusive in our daily interactions and decisions.

JumpStart’s Operating Style: JumpStart team members are expected to be:

• Honest: We speak the truth, plainly and simply, kindly and considerately. We will challenge you as we seek to accomplish great things. And we hope you will do the same with us.
• Responsive: We respond rapidly to your inquiries and actively communicate so we are all on the same page.
• Resourceful: We will be creative and efficient in helping you to access relationships, contacts and other resources to help you succeed.
• Insightful: We will provide the knowledge and insight about entrepreneurship and innovation you aren’t able to easily get from others.

This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of JumpStart. Since no position description can detail all the responsibilities that may be required from time to time in performance of the job and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.