Job Title: Learning Center Program Manager Department: Small Business Reports to: Senior Director, Education Services Date: 09/18/2025 FLSA Classification: Exempt Position Summary: The Learning Center Program Manager oversees day-to-day operations, scheduling, and program delivery across JumpStart’s Learning Centers. This role ensures alignment between people, programs, materials, and calendars—supporting a high-quality, consistent experience across all sites. The Program Manager works closely with staff, facilitators, and partners to maintain smooth execution and serves as a key liaison to leadership. Essential Job Functions - (40%) Curriculum Coordination & Oversight
- Support curriculum design and updates across adult and youth programming.
- Ensure curriculum delivery is consistent across facilitators and sites.
- Maintain organized libraries of lesson plans, workshop materials, and activity templates.
- Coordinate with facilitators and partners to align programming with Learning Center goals.
- (30%) Program & Team Organization
- Manage shared team calendars, programming schedules, setup timelines, and internal communications.
- Coordinate team logistics across all three Learning Center sites.
- Lead meeting preparation, documentation, and follow-up across the team.
- Monitor staff assignments and adjust in real-time to maintain program quality and consistency.
- (20%) Administration & Compliance
- Track program deliverables, participation data, and inventory needs across locations.
- Ensure site and team adherence to established policies and procedures.
- Partner with staff to maintain accurate records in Airtable and other reporting tools.
- Coordinate supplies and support grant documentation and compliance tracking.
- (10%) Team Leadership & Strategic Support
- Serve as the primary liaison between Learning Center staff and leadership.
- Step in to address gaps in planning, preparation, or delivery as needed.
- Support new team member onboarding and ongoing coordination.
- Foster alignment across staff, partners, and sites to ensure strategic and consistent implementation.
- Regularly attend meetings
Decision-Making Responsibility (can be removed for non-exempt roles) - Makes day-to-day decisions to keep Learning Center operations running smoothly.
- Decides how to adjust staff schedules, program plans, or materials based on what’s needed.
- Solves problems as they come up and asks for help when bigger issues need to be addressed.
- Helps set priorities when there are competing tasks or tight deadlines.
- Works closely with leadership to suggest improvements and keep things aligned across all sites.
Physical Demands/Working Conditions (This section contains common demands and conditions for our office. Please review and edit as required) - Prolonged periods sitting at a desk and working on a computer
- Frequent use of standard office equipment such as computers, phones, photocopiers, and printers
- Ability to lift up to 15 pounds at times (e.g., files, office supplies)
- Occasional standing, walking, bending, or reaching
- Work is typically performed in a professional office environment
- May require occasional travel or attendance at offsite meetings or events
- Normal visual acuity for reading and computer work
- Ability to communicate effectively in person and via electronic means
Required Qualifications Education, Training and/or Experience - Commitment to JumpStart’s mission, vision, and values
- Passion for people, learning, and inclusive economic opportunity
- Bachelor’s degree in Education, Nonprofit Management, Business, or a related field
- 2–5 years of experience in program coordination, classroom management, or team operations
- Strong organizational skills with experience managing calendars, materials, and program logistics across multiple locations
- Ability to work closely with internal teams—including Small Business staff—to support seamless service delivery
- Comfortable using digital tools and learning new systems to improve processes and communication
- Skilled at translating plans into action and helping others stay organized and aligned
Preferred Additional Qualifications, Education, Training and/or Experience - Experience teaching or leading group programs
- Experience creating or adapting curriculum
- Strong skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Comfortable using and troubleshooting basic technology
- Familiarity with tools like Airtable or other tracking systems
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. JumpStart Inc. is an Equal Opportunity Employer and offers competitive salary & comprehensive benefits (medical, vision, 401k, paid vacation).
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