Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands

.
Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We’re committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that’s both personal and professiona

l.
Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we’re proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for suppo

rt.
Job Sum

mary
Embrace is seeking a Claims Adjuster- Associate. The Claims Adjuster - Associate is responsible for providing exceptional service to pet parents by efficiently and accurately processing claims, handling medical documents, and ensuring high levels of customer satisfaction. This role includes direct communication with pet parents and veterinary clinics, through phone and email regarding claims-related quest

ions.
In addition to their primary responsibilities, the Claims Adjuster - Associate assists other departments as needed by answering questions, providing insights, and completing claims-related tasks that support broader organizational goals. Collaboration and teamwork are essential components of this role, ensuring smooth operations across all areas of the company. This position requires a proactive and detail-oriented individual who accepts personal responsibility for their tasks and takes initiative to ensure projects are completed on time and to the highest sta

ndard.
Additional responsibilities may be assigned as needed, with clear communication, advance notice, and training provided to ensure success. This role is ideal for a motivated, compassionate professional who excels in balancing technical expertise, and customer service skills to support the company’s goals and m

ission.
The Claims Adjuster- Associate role offers a flexible schedule and requires occasional late adjuster shifts (4:00pm-8:00pm EST) as determined by the needs of the b

usiness.
Job Location: Rem

ote - USA
Main Respon

• sibilities
  Review, evaluate, and settle wellness, illness, and acci
• dent claimsCalculate coverage amounts accurately and efficiently minimizing errors and proce
• ssing time.Follow up with pet parents and veterinary clinics for additional required information
• as needed.Communicate efficiently with pet parents in response to all phone, email, or web inquiries about claim-related questions in an acceptable time frame as determined by the Claims Leade
• rship Team.Achieve internal goals for processing efficiencies set by the Claims Leade
• rship Team.Generate new ideas to improve current protocols, customer satisfaction, and serv
• ice levels.Accept personal responsibility for your tasks and actions in the claims department. Follow-through with contacts, claims, and other tasks assig
• ned to you.Seek appropriate assistance in completing tasks if you are unsure of the procedure o

r protocol.
Basic Qu

• alifications
  High School
• Diploma/GED.Minimum of 3 years of experience in the veterinary field as a veterinary assistant or veterinar

y technician.
Preferred

• Qualifications
  Certified Veterinary Technician (CVT), Registered Veterinary Technician (RVT), or Licensed Veterinary T

echnicia

n (LVT)
#embrace
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can inclu

• de the following:
  Comprehensive full medical, dental an
• d vision InsuranceBasic Life Insurance at no co
• st to the employeeCompany paid short-term and lo
• ng-term disability12 weeks of 100% p
• aid Parental LeaveHealth Sav
• ings Account (HSA)Flexible Spend
• ing Accounts (FSA)Retir
• ement savings planPers
• onal Paid Time OffPaid holidays and company-wid
• e Wellness Day offPaid time off to volunteer at nonpr
• ofit organizationsPet friendly
• office environmen
• tCommuter BenefitsG
• roup Pet InsuranceOn the job training and
• skills developmentEmployee Assist

ance Program (EAP)