Information Technology Internship - Spring 2026
Destination Cleveland
ORGANIZATION OVERVIEW
As unapologetic promoters of Cleveland, the Destination Cleveland team works every day to attract visitors, inspire both visitors and locals alike to explore, and connect people to experiences that illustrate Cleveland’s diversity, creativity, and contagious passion. We’re in the business of equitably growing the region’s economy through travel and tourism while also cultivating a passion for Greater Cleveland.
As the only organization charged with marketing Cleveland outside of the region, we never stop talking about the city. We know the region inside and out. We roll up our sleeves and get the job done for The Land. We’re a group of expectation-exceeding, fun-loving, innovative professionals.
SUMMARY OF POSITION
The Information Technology Intern will contribute to the execution of Destination Cleveland’s IT workplan by supporting both day-to-day operations and strategic project initiatives. This role is ideal for a student seeking hands-on experience in a dynamic, mission-driven environment where technology is leveraged to enhance organizational impact. Ongoing work will include supporting the Destination Cleveland staff with technology issues, assisting with ongoing technology audits, and attending key meetings. Project engagement will include AI & Data initiatives, CRM Implementation, & Project Management software enhancements. This internship will be ideal for a student looking for a career in Business Systems Analysis, Data Management & Architecture, or Enterprise Software Management.
COMPENSATION & EXPECTATIONS
- Mandatory Start Date & Orientation: January 7, 2026
- $1000 Monthly Stipend (paid twice monthly over the course of the 16 week internship)
- 200-275 hours of the course of the semester (15-20 hours per week)
- Flexible Scheduling
- $50/Month Stipend
- Internship duration: Spring 2026 (Jan. 7 -April. 30)
BENEFITS
- Build your IT portfolio.
- One-on-one mentoring
- Build customer-facing customer service skills
- Learn how the organization is building a scalable, secure, and accessible data infrastructure to support AI adoption across departments
- Exposure to a variety of professions within the travel, tourism and hospitality industry
- Opportunities to attend professional networking events occurring in the region
- Work at a nationally recognized destination marketing & management organization
ESSENTIAL DUTIES AND RESPONSIBILITIES?
Business Systems Analysis
o Assist in gathering and documenting business requirements for system enhancements and new implementations.
o Participate in stakeholder interviews and process mapping exercises.
o Support testing and validation of system changes, including writing test cases and logging defects.
o Help maintain system documentation and user guides for internal platforms.
Data Management & Architecture
o Conduct data audits to identify inconsistencies, gaps, and opportunities for improvement.
o Assist in data cleansing, transformation, and migration tasks across platforms.
o Help guide data governance policies procedures.
o Participate in discussions around data architecture and integration strategies.
Artificial intelligence
o Shadow cross-functional teams working with external vendors to develop AI strategy, use cases, and implementation roadmaps.
o Observe how AI is being piloted in marketing and enterprise software environments, including tools like ChatGPT and Copilot.
o Support the evaluation of AI tools and platforms, contributing to criteria development and feedback collection during pilot phases.
Enterprise Software Management
o Shadow and assist in the evaluation of enterprise software platforms.
o Assist in preparing training materials and onboarding guides for new enterprise tools.
o Participate in testing interoperability between enterprise systems using APIs or middleware.
o Help manage user roles, permissions, and license tracking across enterprise platforms.
General IT Support & Operations
o Provide first-level technical support to staff, including troubleshooting hardware and software issues.
o Assist with inventory management of IT assets and software licenses.
o Participate in IT team meetings and contribute to project planning discussions.
o Document IT processes and contribute to knowledge base articles.
o Assisting on the above and other duties as assigned for the Greater Cleveland Sports Commission Staff.
o Other duties and projects as assigned.
QUALIFICATIONS?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements?
- Excellent written, oral, and interpersonal communication skills.
- Excellent problem-solving skills.
- Ability to professionally handle stressful situations.
- Ability to work in a team-oriented environment.
- Ability to multi-task and easily change focus to a different task.
- Ability to prioritize workload.
- Installation, configuration and troubleshooting of enterprise software & operating systems.
- System administration & support in Windows & Apple platform environments.
- Strong customer service values.
- Ability to work flexible hours when required.
- Currently pursuing education, training and/or certificate in information technology or equivalent field.
PHYSICAL DEMANDS
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Viewing computer monitors
- Sitting
- Standing for community functions, presentations, etc.
- Ability to lift up to 25 pounds.
WORK ENVIRONMENT
On-site position. Office environment; moderate noise.
TO APPLY
For more information and to apply for the position, please visit our website:?http://www.thisiscleveland.com/about/careers/