Bessemer Management is a transportation organization comprised of a family of 5 logistics/trucking companies with 90+ years of experience operating in multi-faceted transportation modes. We are a dynamic and growing organization.

We’re adding a full-time IT Support team member in our Cleveland, Ohio office that will be responsible for all levels of technical support for users on-site and remotely through in-person, phone, and email support.

In this role, you will be involved in the day-to-day maintenance of an IT environment made up of 100+ servers across 2 states, 350+ workstations, and a variety of enterprise-level software.

If you’re looking for a challenging, constantly evolving work environment where everything you do has a direct, immediate impact on the company, this role could be a great fit for you.

Job-Specific Responsibilities & Duties Include:

• Troubleshooting software and hardware issues on desktops, laptops, and mobile phones
• Interacting with end users to independently resolve problems concerning system function
• Installing, configuring, and maintaining enterprise software
• PC configuration and regular maintenance of PCs
• Regularly updating customers on ongoing trouble tickets
• Creating and modifying documentation for new and changing processes
• Establishing, building, and maintaining good working client relationships

Experience with the following technologies is a plus:

• Microsoft Exchange
• SQL Server
• Citrix Virtual Apps and Desktop
• PowerShell
• Enterprise antivirus
• Enterprise spam filters
• Enterprise level firewalls
• DNS
• Collaboration software (Zoom, Teams, etc.)
• Switching and routing infrastructure

You are our ideal candidate if you:

• Have strong technical skills in addition to desktop and server administration experience.
• Are proficient in Windows-based operating systems and MS Office.
• Have a bachelor’s degree or equivalent work experience in a similar position.
• Enjoy helping others.
• Are willing to “roll up your sleeves” to get the job done and would say you have a strong work ethic.
• Are a self-driven, self-starter.
• Are a strong communicator, whether in-person, on the phone, or using email.
• Enjoy learning and would describe yourself as a “lifelong learner.”
• Can multi-task and manage projects from start to finish without losing track of details.
• Would describe yourself as someone who works logically through situations or problems.
• Value follow-up and believe it’s important to make sure that everyone around you has the information they need so nothing “falls through the cracks.”
• Ask questions when you don’t fully understand something or need help.
• Can manage priorities based on direction and guidance from your supervisor.
• Are able to handle conflict resolution/de-escalation of difficult situations with the backing of your supervisor.
• Would describe yourself as organized (or more organized) than most other people you know.
• Have the ability to instruct/teach/walk others through step-by-step processes.
• Can work both alongside a team and independently.
• Have a knack for problem-solving and creative thinking.
• Have a positive attitude and friendly demeanor that allows you to cultivate professional working relationships with those around you.

Benefits:

• Monday through Friday, 8:30 AM to 5:00 PM (on-site schedule)
• Performance-based bonus plan
• Comprehensive benefits package including medical, dental, vision, and life insurance
• 401(k) with company match
• Vacation and holiday pay
• Paid parental leave

Physical Demands of the Position:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk, and sit; talk and hear, both in person and by telephone; and reach with hands and arms to lift and carry items up to 25 pounds.

About Our Company:

Based in Cleveland, Ohio, Bessemer Management Company has 90+ years of experience in the flatbed, intermodal, and over-dimensional trucking industries. Our family of five trucking companies—Kaplan Trucking, Eastern Express, Horizon Freight System, TRX, Inc., and DD&S Express—is comprised of a network of 2,600+ trucks and 220+ terminals primarily located across the Midwest, South, and Northeast.