Enterprise Customer Success Account Manager
7SIGNAL
Customer Service, Sales & Business Development
Remote
Posted on Friday, August 23, 2024
About the job
As an Enterprise Customer Success Account Manager you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for delivering customer value and enabling transformational customer outcomes.
Key Responsibilities
Build and Manage Relationships:
This is a remote position and may require up to 25% travel.
As an Enterprise Customer Success Account Manager you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for delivering customer value and enabling transformational customer outcomes.
Key Responsibilities
Build and Manage Relationships:
- Own overall customer relationships, identifying key stakeholders and developing strong connections with executive sponsors and core teams interacting with our solutions.
- Navigate complex, matrixed organizations to identify champions and ensure alignment between customer business goals and our product priorities.
- Develop a deep understanding of our customers' business challenges, objectives, and success metrics to help them achieve their desired outcomes.
- Build in-depth knowledge of 7SIGNAL products and how they can be leveraged to meet a wide range of business objectives.
- Develop and implement strategies that drive product adoption, engagement, and growth at scale, contributing to increased revenue.
- Enable consistent renewals to maintain existing revenue streams, while also identifying and executing on new growth opportunities.
- This role carries an annual sales quota for expansion within our current accounts.
- Create forward-thinking, data-driven analyses and consultative recommendations that align with customer goals and quantify high-impact opportunities, providing clear action plans.
- Lead key partnership initiatives, including ongoing checkpoints, business reviews, and technical escalations. Identify critical goals and key performance indicators to clearly measure client satisfaction and success.
- Act as a champion for our customers, working closely with internal teams to translate customer feedback into actionable product insights.
- 7+ years of experience with Enterprise customers maintaining relationships with customers, partners, and industry influencers, driving collaboration, and driving customer satisfaction.
- Excellent relationship-building and communication skills.
- Excellent verbal, written, and presentation skills
- Ability to identify and influence critical decision-makers.
- Ability to network multiple levels within an account up to C-Level
- Prior experience selling SAAS IT solutions. Experience in networking is preferred.
This is a remote position and may require up to 25% travel.